should I host with you?
There are a lot of cheaper web hosts out there, we know that,
however cheapest isn't always best. We promise to take good care
of you and your site. We put you on top notch servers with
excellent connectivity, and we back you up with the kind of
support and service that we'd expect ourselves. We own our servers
and switching equipment outright which gives us far higher quality
control than most other hosts and allows us to deliver exceptional
stability and uptime.
How soon can you get me up and running?
New accounts are set up very quickly - usually in 3-4 hours and
at most within 24 hours. Propagation of nameserver changes for
your domain can take 24-48 hours, however you will still be able
to upload your files via FTP during this period.
Will I have access to update my site 24 hours a day?
Yes. Your site can be updated at any hour of the day or night.
Can I upgrade my plan at a later date?
Yes, and there is no setup fee for upgrading either.
What happens if I go over my data transfer allowance?
You will be notified once you reach 80% of your allowance at
which point you can choose to upgrade plans or purchase additional
transfer. Additional transfer can be added to your account and is charged at
per GB. Should you choose neither of these options and actually
exceed your limit, your account will be suspended until such time
as you make the necessary arrangements with us.
What is the cost for additional features?
Can you register a domain name for me? Can you host domains other than
.com .net and .org? Top
We can register .com .net .org .biz and .info names for you at
$8.95 per year when you place your order, or if you would like to register them yourself you
can do so through our sister company NameAlerts,
LLC. We can host pretty much any domain name as long as
you can point it to our nameservers.
Why don't you offer
bigger discounts for quarterly or annual payment? Top
We use a state-of-the-art billing solution which
automates the whole process, therefore there is very little time saving for us on
quarterly or annual payments. Because of this automation we are able to
offer virtually the same exceptionally competitive rates to all of our customers regardless
of billing cycle, however we do give a small discount for quarterly and
annual payments to reflect reduced credit card processing charges.
Why don't you offer unlimited bandwidth and disk space?
Because there's no such thing. Bandwidth/data transfer costs
money as does disk space. Think about it - if the
"unlimited" offers were all that they seem, Amazon.com
would be hosted on a cheap hosting account rather than a cluster
of dedicated servers! We believe that "unlimited" hosts
are being inherently dishonest, not a trait that we aspire to.
Do you host Adult sites, warez sites or sites containing illegal
No, not under any circumstances. Please see our terms
of service for details of acceptable content and
What is your policy on unsolicited email (spam)?
or the sending of unsolicited email, from an AQHost, LLC server or
using an email address or domain that is maintained on an AQHost,
LLC machine as reference is STRICTLY prohibited. AQHost, LLC
will be the sole arbiter as to what constitutes a violation of
this provision. Sites that promote, sell, or otherwise provide
access to spamware products or products that are solely for the
purpose of extraction or sale of email addresses or which are used
to send bulk email are not permitted on any AQHost, LLC server.
Is my site backed up and how often?
Local back-ups are performed automatically each night. We
also back-up our servers weekly to an off-server location. Please note that despite these
precautions we cannot accept any liability for loss of client
data, and we strongly encourage you to create and maintain your
own back-ups on a regular basis.
How fast are your connections?
Our servers are located in the 1 Summer Street data center
in Boston, MA (USA). We have our own
Cisco switching equipment which is owned outright. Servers
are connected to redundant Cisco Catalyst 3560 switches
configured with HSRP (Hot Standby Routing Protocol). Each switch
is connected to a different Gigabit Ethernet connection, and
each server is connected to both switches. Thus our network can
withstand a provider, router, switch or NIC failure without an
interruption in service.
What are your server specifications?
All servers have a minimum specification of:
Dual Intel Xeon 2.8GHz
4GB ECC Registered DDR RAM
Seagate Cheetah U320 SCSI Hard Drives
Hardware RAID 5
Do you have an affiliate
Yes, we have an affiliate/referral program for our customers.
Each new customer that you refer to AQHost.com will earn you a $20
credit to your account. Terms and conditions apply. Full details
are included in your "Account Information" email when
you sign up.