Sales Facts and Questions
- Why should I host with you?
- How soon can you get me up and running?
- Will I have access to update my site 24 hours a day?
- Can I upgrade my plan at a later date?
- What happens if I go over my data transfer allowance?
- What is the cost for additional features?
- Can you register a domain name for me? Can you host domains other than .com .net and .org?
- Why don't you offer bigger discounts for quarterly or annual payment?
- Why don't you offer unlimited bandwidth and disk space?
- Do you host Adult sites, warez sites or sites containing illegal material?
- What is your policy on unsolicited email (spam)?
- Is my site backed up and how often?
- How fast are your connections?
- What are your server specifications?
- Do you have an affiliate program?
Why should I host with you?Top
There are a lot of cheaper web hosts out there, we know that, however cheapest isn't always best. We promise to take good care of you and your site. We put you on top notch servers with excellent connectivity, and we back you up with the kind of support and service that we'd expect ourselves. We own our servers and switching equipment outright which gives us far higher quality control than most other hosts and allows us to deliver exceptional stability and uptime.
How soon can you get me up and running?Top
New accounts are set up very quickly - usually in 3-4 hours and at most within 24 hours. Propagation of nameserver changes for your domain can take 24-48 hours, however you will still be able to upload your files via FTP during this period.
Will I have access to update my site 24 hours a day?Top
Yes. Your site can be updated at any hour of the day or night.
Can I upgrade my plan at a later date?Top
Yes, and there is no setup fee for upgrading either.
What happens if I go over my data transfer allowance?Top
You will be notified once you reach 80% of your allowance at which point you can choose to upgrade plans or purchase additional transfer. Additional transfer can be added to your account and is charged at $1.00 per GB. Should you choose neither of these options and actually exceed your limit, your account will be suspended until such time as you make the necessary arrangements with us.
What is the cost for additional features?Top
- Disk space $2.00 per 20MB per month.
- Data transfer $1.00 per 1GB per month.
Can you register a domain name for me? Can you host domains other than .com .net and .org?Top
We can register .com .net .org .biz and .info names for you at $8.95 per year when you place your order, or if you would like to register them yourself you can do so through our sister company NameAlerts, LLC. We can host pretty much any domain name as long as you can point it to our nameservers.
Why don't you offer bigger discounts for quarterly or annual payment?Top
We use a state-of-the-art billing solution which automates the whole process, therefore there is very little time saving for us on quarterly or annual payments. Because of this automation we are able to offer virtually the same exceptionally competitive rates to all of our customers regardless of billing cycle, however we do give a small discount for quarterly and annual payments to reflect reduced credit card processing charges.
Why don't you offer unlimited bandwidth and disk space?Top
Because there's no such thing. Bandwidth/data transfer costs money as does disk space. Think about it - if the "unlimited" offers were all that they seem, Amazon.com would be hosted on a cheap hosting account rather than a cluster of dedicated servers! We believe that "unlimited" hosts are being inherently dishonest, not a trait that we aspire to.
Do you host Adult sites, warez sites or sites containing illegal material?Top
No, not under any circumstances. Please see our terms of service for details of acceptable content and conduct.
What is your policy on unsolicited email (spam)?Top
Spamming, or the sending of unsolicited email, from an AQHost, LLC server or using an email address or domain that is maintained on an AQHost, LLC machine as reference is STRICTLY prohibited. AQHost, LLC will be the sole arbiter as to what constitutes a violation of this provision. Sites that promote, sell, or otherwise provide access to spamware products or products that are solely for the purpose of extraction or sale of email addresses or which are used to send bulk email are not permitted on any AQHost, LLC server.
Is my site backed up and how often?Top
Local back-ups are performed automatically each night. We also back-up our servers weekly to an off-server location. Please note that despite these precautions we cannot accept any liability for loss of client data, and we strongly encourage you to create and maintain your own back-ups on a regular basis.
How fast are your connections?Top
Our servers are located in the 1 Summer Street data center in Boston, MA (USA). We have our own Cisco switching equipment which is owned outright. Servers are connected to redundant Cisco Catalyst 3560 switches configured with HSRP (Hot Standby Routing Protocol). Each switch is connected to a different Gigabit Ethernet connection, and each server is connected to both switches. Thus our network can withstand a provider, router, switch or NIC failure without an interruption in service.
What are your server specifications?Top
All servers have a minimum specification of:
- Dual Intel Xeon 2.8GHz CPUs
- 4GB ECC Registered DDR RAM
- Seagate Cheetah U320 SCSI Hard Drives
- Hardware RAID 5
Do you have an affiliate program?Top
Yes, we have an affiliate/referral program for our customers. Each new customer that you refer to AQHost.com will earn you a $20 credit to your account. Terms and conditions apply. Full details are included in your "Account Information" email when you sign up.